We recommend returning to the dealer you purchased the vehicle from to diagnose the issue. If they don’t have repair facilities, you could try the Good Garage Scheme

You can opt to use a main dealer or a repairer/garage which isn't approved by us, but they may ask you to pay for the repair costs up front. This means you’ll then need to claim back any costs afterwards. It may also cost you more due to higher labour rates or use of original manufactured parts. Please check your terms and conditions for more information on parts, labour, and diagnostics.

Some 2020 warranties cover hire car costs. This typically is if the repair time is over 8 hours in labour time. This is not the length of time the vehicle is of the road but the repair time as identified by a recognised technical data site (E3) Please check your terms and conditions to see if you’re covered.

This depends on which cover level you have. Please check your terms and conditions for more information.

To start a claim, your repairer will need the following:

Once your garage has inspected your vehicle, they’ll register your claim with us over the phone or online. We can approve most claims can be authorised within 2 hours as soon as we receive the correct information from your garage. If your claim is more complex, we may need to see photos of damaged parts and more detailed feedback from the repairer.

That depends on your cover level. For example, some 2020 warranties don’t cover costs likes diagnostics. Please check your terms and conditions to see what you’re covered for.

It also depends on which repairer you take your vehicle to. If you don’t take your car to a main dealer, you may also be responsible for some aspects of the parts and labour costs. Again, please check your terms and conditions for more information.

Some of our 2020 warranty plans do not cover diagnostic costs. We recommend that you check your terms and conditions for more information.

If the claim has been submitted by your selling dealer or the repairing Garage, they will normally invoice us directly. This happens as soon as the repair has been completed. If we are in receipt of the invoice by Tuesday, we will pay on the Friday of that week.

If you’re using a main dealer or your own garage, they may ask you to pay for the repair costs upfront. You would then need to claim this back from us afterwards. The same payment process applies.

We aim to pay repair invoices 2 to 5 working days from the date we receive a valid invoice. As detailed in the payment process.

You may be eligible to transfer your vehicle to another person. To request a transfer, please email support@2020warranty.co.uk. You can find more information by checking your terms and conditions.

You can make a change to your plan at any time by emailing support@2020warranty.co.uk. You Or you can call 333 2427644.

If you have a 2020 warranty, and you’re still eligible for an extended warranty you’ll receive a communication from our renewals team. Please be aware that this does not auto renew and you can contact us on support@2020warranty.co.uk for a quote.

If you’re asked to pay for repairs that are covered under your warranty plan, you’ll need to send an invoice. The repairer will need to address the invoice to: support@2020warranty.co.uk. Please do not carry out any work prior to receiving authorisation from our claims team.

You can call us on 0333 2427644 Monday to Friday between the 9am and 5pm

Please be aware we are closed at weekends and on Bank holidays.